Frequently Asked Questions (FAQs)

Welcome to the Pumpwearsports FAQ page! Here, you'll find answers to some of the most common questions we receive. If you don't see your question, feel free to reach out to our support team at support@pumpwearsports.com.

1. What is Pumpwearsports?

Pumpwearsports is a premium activewear brand dedicated to creating high-performance, stylish gear that helps you move, perform, and feel confident in every workout. Our collections are designed with advanced fabrics and innovative features to support every fitness level, from beginners to athletes.

2. How do I know what size to order?

We understand that finding the perfect fit is important! Our size guide is available on each product page to help you choose the best fit based on your measurements. If you're in between sizes or need assistance, don't hesitate to reach out to our customer service team for personalized sizing advice.

3. Do you offer international shipping?

Yes! We offer worldwide shipping on all orders. No matter where you are, we want you to experience the best of Pumpwearsports. Delivery times and rates vary by location, and you can view the details during checkout.

4. How do I return or exchange an item?

We want you to love your Pumpwearsports gear, but if you need to return or exchange an item, here’s how:

  • Returns: You have 30 days from the date of receipt to return items in their original condition (unworn, unused, and in original packaging). Please contact us at support@pumpwearsports.com to initiate a return.
  • Exchanges: For exchanges, please return the item and place a new order for the size or style you prefer.
  • Non-returnable items: Sale items, gift cards, and opened/used personal care products are not eligible for return.

For more details, refer to our Refund & Return Policy.

5. How long will it take to receive my order?

Order processing typically takes 1-3 business days. Once processed, delivery times will vary:

  • Domestic orders: Typically delivered within 6-12 business days.
  • International orders: Delivery times will depend on your location and customs processing.

Please note that delivery estimates exclude any customs delays, taxes, or duties that may be imposed by your country.

6. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible at support@pumpwearsports.com. We process orders quickly, and once they’re shipped, we cannot make changes.

7. How do I care for my activewear?

To extend the life of your Pumpwearsports gear, follow these care tips:

  • Wash in cold water to preserve fabric elasticity and prevent color fading.
  • Avoid using fabric softeners, which can break down the fabric's moisture-wicking properties.
  • Air dry your gear to maintain its shape and prevent heat damage from dryers.

Check the care instructions on the individual product tags for more details.

8. Is my personal information safe?

Your privacy is our priority. We use industry-standard encryption to protect your personal and payment information. For more details, please read our Privacy Policy.

9. How can I contact customer support?

We’re here to help! You can reach our customer support team by:

10. Do you offer promotions or discounts?

We occasionally offer promotions and discounts. To stay updated on our latest deals, sign up for our newsletter and follow us on social media.

11. Are your products eco-friendly?

Yes! At Pumpwearsports, we are committed to sustainability. Our activewear is made with eco-friendly fabrics, including recycled polyester, organic cotton, and bamboo. We also prioritize ethical manufacturing practices to ensure our impact on the environment is as minimal as possible.

12. Can I become a brand ambassador for Pumpwearsports?

Absolutely! We’re always looking for passionate individuals who love our brand. If you're interested in becoming a brand ambassador, check out our Ambassador Program page or reach out to us at support@pumpwearsports.com for more details.

13. Where can I find new product launches?

New collections and product launches are announced on our website, social media channels, and via our email newsletter. Make sure to sign up for updates so you never miss out on the latest styles!

We hope these FAQs helped answer your questions. If you need further assistance, our customer service team is ready to help. Thanks for choosing Pumpwearsports, your journey to fitness just got a whole lot more stylish and comfortable!